Why can't I view my password?

To help keep your account secure, you aren’t able to view your password. If you don’t know your password, it’s easy to create a new one.

To reset your password on the web:

1. Go to our login.
2. Click Forgot password?
3. Enter the email address you use for PayPal and click Next.
4. Choose how you want to complete our security check and click Next.
5. Once you complete the security check, we’ll ask you to create a new password.

To reset your password on the app:

1. Tap Forgot password?
2. Enter the email address you use for PayPal and tap Next.
3. Choose how you want to complete our security check and tap Next. 
4. Once you complete the security check, we’ll ask you to create a new password.

If you’re still having trouble logging in, you may just need to clear your cache and cookies from your Internet browser.

If you need help doing this, go to your web browser's support page, or do a web search for the browser you're using. For example: "How do I clear cache and cookies in Internet Explorer 11?"

Note: Your PayPal password should be 8-20 characters long and include at least one number or symbol (like one of the following: !@#$%^).