We Help Protect Your Account and Your Purchases

PayPal is a safe way to pay online. Industry-leading fraud-prevention tools and the ability to pay without sharing your financial information helps you lower your risks. Your safety is further enhanced by PayPal’s purchase protection programs and dedicated customer support.
Extensive protection against fraudulent transactions from your account.

With Paypal, you have extensive protection against fraudulent transactions from your account.
  • To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction.

  • In the unlikely event of receiving confirmation of a transaction you don’t recognize, our dedicated customer support team is there to help you. With PayPal, you typically won't be held liable for payments that you did not approve.

Dispute resolution on PayPal transactions

When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Center.

Through the Resolution Center, you can file a claim against:
  • A physical good that you paid for but never received

  • A physical good you purchased on eBay that is significantly different than what was described in the listing
Dispute Resolution specialists will gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email and on your Account Overview page.

For specific terms and conditions, please review the Buyer Complaint Policy in our User Agreement.