Policy Updates

This page displays policy updates informing users in advance of important changes to the PayPal service, its User Agreement, or other policies. Please go to “Past Policy Updates” for previous policy updates.

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS

We are updating certain PayPal agreements (listed below) that apply to U.S. customers. There is no action needed from you as the changes will automatically go into effect on the applicable effective dates. In the event you would prefer to decline the changes and close your account, you can do so prior to the applicable effective date(s) and the changes will not apply to you.

Amendments to the PayPal Account User Agreement (Effective March 12, 2020)

We are clarifying how merchants must treat PayPal and Venmo marks and payment methods offered at points of sale.
We are requiring that merchants publish customer service information, including at least one email address or customer service URL, and a telephone number, which must be readily accessible for review by merchants’ customers.
We are clarifying how linked payment methods and preferred payment methods are used for automatic payments and updating the terms and effect of automatic payment cancelations.
We are clarifying merchants’ obligation to cooperate with PayPal’s reasonable requests for financial statements and other information in a timely fashion.

Amendments to the Payflow Gateway Services Agreement (Effective March 21, 2020)

We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
We are adding Account Updater functionality terms and conditions. This functionality will be provided to all Payflow Gateway Services merchants that also use the Recurring Billing Service once such functionality is implemented. Account Updater will allow merchants to update their customers’ eligible card data stored with PayPal to enable seamless processing using: (i) the Recurring Billing Service or (ii) other eligible transactions through the gateway in the future.
To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the Payflow Gateway Services Agreement for eBay Sellers (Effective March 21, 2020)

We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Payflow Gateway Services for Resold Merchants Agreement (Effective March 21, 2020)

We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Website Payments Pro and Virtual Terminal Agreement (Effective March 21, 2020)

We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Here Agreement (Effective March 21, 2020)

We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.
We are adding terms to allow merchants to accept certain card payments, even if an internet connection is temporarily unavailable (offline payments).
We are adding dormancy terms to allow PayPal to unenroll merchants from PayPal Here who do not use PayPal Here for a period of two or more years.

Amendments to the PayPal Complete Payments with Custom Card Fields and Virtual Terminal Agreement (Effective March 21, 2020)

PayPal Complete Payments with Customer Card Fields will now be referred to as “advanced credit and debit card payments.” The new name of this agreement also reflects this change.
We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Business Debit Mastercard^® Cardholder Agreement (Effective April 6, 2020)

We are clarifying several provisions throughout the agreement to better align with the PayPal Account User Agreement and our current processes, policies, and procedures. Such clarifications include the following:
- the PayPal Business Debit Card (“Debit Card”) may only be used for business purposes;
- by agreeing to the PayPal Business Debit Mastercard Cardholder Agreement, you also agree to PayPal’s and the applicable issuer’s privacy policies;
- the funds you can spend through the Debit Card are limited to the available funds in your PayPal account and the available funds in a linked bank account (which is currently the only backup funding source that can be linked to your Debit Card);
- we’ve added further detail on the reasons and hold periods for pre-authorizations;
- subject to our discretionary approval, you are no longer limited to a maximum of one additional Debit Card;
- we may share and disclose information with the applicable issuer, and vice versa, including information about you, your Debit Card, your PayPal account, etc., for various reasons such as servicing your Debit Card or PayPal account, updating your Debit Card or account information, etc.
We are adding the ability to suspend or cancel your Debit Card and corresponding PayPal account for excessive reports of card loss or theft.
We are adding the ability to cancel your Debit Card if it has been disabled for 60 days or longer.
Under the arbitration provision, we included language regarding severability of claims and specified which issues and disputes may be determined by a court and which ones must be determined by an arbitrator.
We are removing certain requirements for customers to participate in the standard 1% cash back program, including the requirement to have a PayPal Premier Account.
We are notifying customers of additional potential cash back programs related to the Debit Card with varying terms and conditions that may be offered from time to time.
We are revising the notice provisions to better align with applicable law.

Amendments to the PayPal Privacy Statement (Effective March 12, 2020)

We have rewritten our Privacy Statement to help make it easier for you to understand how we collect, process, and share personal data.
We are offering data subject access and deletion rights to all our customers in the U.S.