We’ve discontinued our Travel Cancellation Protection Program

Even though we’re not accepting new enrollments, if you’ve previously enrolled, your coverage* remains valid until its expiration. And, if you have not already used your benefit, you may still be eligible for coverage* of up to S$500* on travel cancellations.

Manage Your Claim

A reminder for those who previously activated the coverage:

To benefit from your Travel Cancellation Protection*, remember to pay for all your travel bookings with PayPal.

What's covered:

  • Insured amount up to S$500 a year
  • 1 successful claim per year
  • No deductible
  • Applies to non-refundable costs such as
    • Transportation costs (such as car rentals trains, buses and flights)
    • Accommodation costs (such as hotel rooms and Airbnb)
    • Entertainment or excursion tickets included in a trip

What isn't covered*:

  • A simple change of mind about a trip
  • Expenses not paid for with PayPal
  • A travel agent's cancellation fee

When can you make a claim?

If you’ve previously activated coverage, your coverage is still in effect, and you have not already made a claim, you can make a claim within 30 days of the event triggering your cancellation.

Examples of valid reasons for cancellation:

  • Serious illness/injury of the insured party and his or her travelling companion
  • Death of a family member of the insured
  • Theft of passport
  • New employment contract or dismissal
  • Damage to the insured's principal residence from fire, flood or similar natural disaster
  • Unforeseen traffic jam due to an accident on the way to the airport
  • Divorce or separation of the insured party
  • Any other cause of force majeure not excluded (see general conditions)

Manage Your Claim

In alliance with

PayPal collaborated with Aon Singapore Pte Ltd ("Aon") as insurance broker and Chubb Insurance Singapore Limited ("Chubb") as insurer.
Aon is a registered insurance broker in Singapore (business registration number 198301525W) and is regulated by the Monetary Authority of Singapore.
Chubb is a licensed insurer in Singapore under (business registration number 199702449H) and is regulated by the Monetary Authority of Singapore.

*Travel Cancellation Protection ( “Cover”) is subject to terms, conditions and exclusions as detailed in the policy terms and conditions document. Aon, Chubb and PayPal will not provide any advice about the Cover or its policy terms and conditions and shall not be held liable for any loss suffered in connection with any subscription to the Policy.

The Cover is no longer available for activation or renewal. Accountholders who previously activated may use the cover until its expiration.