How can we help?
Payments
Send money
- Can I cancel a PayPal payment that I've already sent?
- Where can I find PayPal's currency exchange rates?
- How do I send payments with my PayPal account?
- Why has my PayPal payment to an overseas charity failed?
- How do I pay for a payment request or invoice on PayPal?
- When I authorise a payment, what funding sources will be used to capture the funds?
- How do I pay in a foreign currency using my credit card through PayPal?
- Why can’t I make a PayPal payment with my American Express card?
- My PayPal account was charged by a merchant. How did this happen?
- Why did PayPal charge my credit or debit card twice for the same transaction?
- How do I choose or change my PayPal payment method?
- Can I add a foreign shipping address in my PayPal account?
- When I use my credit or debit card to make payments via PayPal, will I get charged a cash advance fee?
- How do I convert my PayPal balance to a different currency?
- I received a PayPal payment request or invoice but deleted the email. What should I do?
- How do I make a payment using PayPal.Me?
- What payment methods can I use with PayPal?
- Why can’t I send a payment using my PayPal account?
Request money
- How do I request payments or send an invoice through PayPal?
- How do I get paid with PayPal.Me?
- Can I cancel a PayPal payment request or invoice that I've already sent to someone?
- My PayPal account is limited. Can I send an invoice to my buyer?
- Can I request money from someone who does not have a PayPal account?
- What is PayPal.Me?
- How do I send an estimate to my customer?
- How do I manage my PayPal.Me link?
- How do I send PayPal invoices to multiple recipients by batch invoicing?
Get paid for sales
Cancel a payment
Payment status
- How do I check the transaction status in my PayPal account?
- Why has my PayPal payment to an overseas charity failed?
- Why does the withdrawal status in my PayPal account show Complete, but the funds aren’t in my bank account?
- How can I release my payment(s) on hold?
- What does it mean if my PayPal payment is denied, refunded, or unclaimed?
- What are PayPal account reserves?
- Why is my PayPal order in a "Pending" status?
- What does the status of my PayPal payments mean?
- How do I know my payment request or invoice has been paid?
- Why is my PayPal payment on hold?
- What shipping carriers can I use to get my money sooner?
- What is Payment Review?
- What does "Uncleared" mean?
- My buyer filed a dispute, claim, or chargeback, and the payment is on hold in my PayPal account. What should I do?
- What should I do if the top-up amount doesn't show in my PayPal account?
- Why can't I send money through PayPal with my credit card?
- Why is my payment from an eBay sale on hold in my PayPal account?
- Why is the payment I received under review?
- How do I confirm receipt of an item from my PayPal account?
Refunds
- How do I request a refund for a PayPal payment?
- How can I view the status of a refund on my PayPal account?
- How do I refund a PayPal payment to my buyer?
- When I refund a PayPal payment, are the transaction fees returned?
- How do I accept or refuse a partial refund for a PayPal payment?
- How do I issue a refund when my PayPal account is limited?
- How do I report a billing issue from my PayPal account?
- How do I request a refund for my return shipping cost under PayPal Refunded Returns service?
- What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?
- Why is my refund in a "Pending" status in my PayPal account? (Buyer)
Recurring payments or subscriptions