What is an Information Request?

An information request is when we ask you to provide some information to allow us to complete a review of your account.

If you ever need to provide more information for any reason, we’ll send an email to your account’s Message Centre. Please log in to your PayPal account then click the bell icon near the top of the page, to check your "Notifications" and learn what you need to provide. Once we receive all of the information we’ve requested, we’ll respond to you within three business days.