How do I report a billing issue?

If you identify a billing issue with a transaction on your account, we encourage you to report it in our Resolution Centre as soon as possible.  
   
Some examples of billing issues include:

  • You returned an item to a seller or cancelled a transaction with a seller, but haven’t received your refund.
  • You received multiple charges from the same seller but completed only one purchase.
  • The charge on your PayPal account is not the same as you agreed to or have on a receipt.
  • You paid for the purchase using your credit card or bank account, but also have a charge on your PayPal account.
  • You had a recurring billing agreement with a seller that you have cancelled, but were still billed after the cancellation.
You can dispute the purchase in the Resolution Centre. By opening a dispute, you're notifying the seller that you're not satisfied with the purchase and want to resolve the issue.

If opening a dispute from your desktop computer:
  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Centre at the bottom of the page.
  3. Click Dispute a Transaction.
  4. From the "Select a transaction" page, change the dates to find the transaction you want to dispute.
  5. Click Continue and then follow the instructions given.
If opening a dispute from your mobile or tablet using a browser:
  1. Log in to your PayPal account.
  2. Click Help & Contact at the bottom of the page.
  3. Click Resolution at the top of the page.
  4. Click Dispute a Transaction.
  5. From the "Select a transaction" page, change the dates to find the transaction you want to dispute.
  6. Click Continue and then follow the instructions given.

Note: There is not yet an option for the Resolution Centre on the mobile app. Please use a web browser to access PayPal and dispute a transaction.

You have to open a dispute with PayPal within 180 days of the date of the transaction.