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Help Centre > Claims and Limitations/Information on claims and disputes > How do I accept or refuse a partial refund for a PayPal payment?

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How do I accept or refuse a partial refund for a PayPal payment?

You can accept or refuse a partial refund in the Resolution Centre. Here's how:
  1. Go to the Resolution Centre.
  2. Click Open Cases and locate your transaction.
  3. Click Resolve in the "Action" column next to your case.
  4. Accept the seller's refund offer or suggest a different amount.
  5. Click Submit.

Learn more about our refund and return policy in Singapore.
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