Ask our Business Community
Get started and join the conversation to use PayPal for business in the Headstart Community.
What if I can no longer access the email address for my PayPal account?
If you can't access the email address for your PayPal account, you can add another email address to your account and set it as primary. This way you'll be able to use this new email address to log in and receive notifications.
Here’s how to add and confirm a new email address:
Here’s how to add and confirm a new email address:
- Go to Settings.
- Click + beside "Email".
- Enter a new email address and click Add Email Address.
- We'll send you an email in your inbox. Open our email and click the link to confirm your email address.
Here’s how to change a pirmary email address:
- Go to Settings.
- Click on your new email address.
- Select "Make this your primary email address for receiving notifications" and click Change Email Address.
If you have other login issues, such as not remembering your password, you can reset your password.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.
What if I forgot my email address?Heres how to recover your email address: ClickLog Inat the top right corner of the page. ClickHaving trouble logging in?. ClickForgot?. Select I dont know what email address I used. Enter up to 3 email addresses you may have used to log in to your PayPal account. Enter How long will it take to restore my PayPal account access?The time it takes depends on your specific case. For the most accurate estimate, please consult any emails we sent you about your case. To view the status of your case, please go to the Resolution Centre. You can help speed up the review process by completing the How do I whitelist my server’s IP address so it can access PayPal APIs?PayPal doesnt require merchants to whitelist specific IP addresses to access PayPal Classic or REST APIs. However, PayPal does offer optional IP address whitelisting features for Payflow Pro and PayPal Manager. Whitelist access to Payflow Pro To increase security, you can specify up to 16 different IP addresses How do I add additional email addresses to my account?You can add up to eight email address to your PayPal account. Remember that each email address can be associated to one PayPal account at a time. Heres how to add an email address: Log in to your PayPal account. Click Settings (the gear icon) near the top How do I confirm the email address on my PayPal account?Heres how to confirm your email address: Go to Settings. Under Email, click on the email address you want to confirm. Click Confirm this email address. Well send you an email with a confirmation link to the email address. Open the email and click Confirm My Email Address. How do I change the primary email address on my PayPal account?You can use the primary email address on your PayPal Singapore account to receive payments and our notifications. If you want to change your primary email address, there must be at least one other email address on file. If necessary, you can add and confirm a new email What is the difference between my postal address and my billing address on my PayPal account?Your postal address is the address where you reside in Singapore. Your billing address is the address to which your credit card bills are sent. Why can't my customers choose a ship-to address other than the default address for their PayPal account?When your buyers use PayPal hosted buttons, PayPal prepopulates the Shipping Address field with the buyers default shipping address (the address stored in their PayPal account). To enable buyers to override this setting, update your PayPal buttons to include an advanced variable that prompts the buyer to specify What can I do if I don't have root access and want to use the PayPal PHP SDK on my host?If you want to usethe PayPal PHP SDK on your host but dont have root access, you can use one of two alternatives for installing Pear (if your host cant do this for you). See the pear.php.net site for information on installing a local PEAR copy on a What does it mean if my PayPal account access is limited?When your account access is limited, it means you wont be able to do certain things on your PayPal account. For example, you might not be able to send or withdraw funds. Most of the time, you can fix this by visiting the Resolution Centre and providing some Can I use an email address registered with another PayPal account?No. For security reasons, PayPal only allows an email address to be registered on one PayPal account at a time.How do I replace my email address in a non-hosted, unencrypted PayPal button with my Merchant Account ID?Heres how: Log in to your PayPal account. Click Profile Profile and settings.. Ensure you are on the My business info option in left column. Copy your Merchant Account ID. Open the HTML code of the PayPal button in your website and replace your PayPal account email address If I used PayPal but don't have a PayPal account, how can I view my transaction history?When you sign up for a PayPal account, you can view purchases you made as an unregistered PayPal user as long as you sign up with the same email address and credit card used for the previous transactions. To sign up for a PayPal account, follow the instructions Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can What is PayPal.Me?PayPal.Me is a faster, easier way to get paid through PayPal. Just share your unique PayPal.Me link with your customers. They can simply tap on your link, type in the amount and confirm to pay. They dont even have to know your email address or install the PayPal I didn't receive my email address confirmation.If you have not received the PayPal email to confirm your email address, please check your spam or junk mail folder. If you still dont see the email, dont worry, you can request that another confirmation email be sent to you. Heres how: Log in to your PayPal Which email address will my buyers send payments to?When you receive a payment for an item listed on eBay with PayPal as a payment option, the payment is sent to the email address designated in the Sell Your Item form for that listing. When a buyer uses the send money flow from their PayPal account, the Why did I get the error "Sorry, but you cannot view your existing API Signature while your account is unconfirmed" when accessing my API credentials?Issue An error message reported that your existing API Signature isnt viewable. Cause Your PayPal email address isnt appropriately marked as confirmed in our system. Solution If you try to confirm the email address and youre told that its already confirmed, try adding a second email address and I received a payment notification email, but the payment doesn't appear in my PayPal account. Why?If youre notified that youve received a payment, but you dont see it in your PayPal account, there are a number of possibilities: You may have the email address on your account, but you havent confirmed it. You need to confirm your email address to prove that you
Related articles are currently unavailable
Video is not available
You were logged out to help protect your account.