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Help Centre > Payments/Payment status > Why was my PayPal payment refused, refunded or unclaimed?

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Why was my PayPal payment refused, refunded or unclaimed?

To find out why your payment hasn’t been claimed yet or was denied or refunded, please contact the person you sent your payment to.

Denied: If your payment was denied, it means that the recipient chose not to accept it. A payment can also show "denied" when a card payment is declined by the card issuer.You may be able to find more details in the transaction details on the Activity page.

Refunded: If your payment was refunded, it means that the recipient accepted the payment but then sent your money back to you.

Unclaimed: If your payment is unclaimed, it means that the recipient hasn’t accepted it yet. There are a few reasons why your payment might be unclaimed.

A payment might be unclaimed because:

  • The recipient hasn’t signed up for a PayPal account yet.
  • You sent money to an email address that the recipient hasn’t added to their PayPal account. As soon as they add the address to their account, the money will show up in their balance.
  • The recipient is still deciding whether they want to accept your payment.


If your payment is unclaimed for 30 days or your payment was denied or refunded, you’ll get your money back.

If you paid with your credit card, the money will go back to your card. (It can take up to 30 days for the refund to appear on your card statement.) If you paid with your PayPal balance, the money will be returned to your PayPal balance.

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