Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You won't be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.
Help Centre > My Money/My debit and credit cards > Why can't I send money through PayPal with my credit card?

Ask our Business Community

Get started and join the conversation to use PayPal for business in the Headstart Community.

Why can't I send money through PayPal with my credit card?

These could be some of the reasons why you weren't able to make a PayPal payment using your credit card:

  • Your card issuer might be having technical issues that prevent us from requesting an authorisation on your card.
  • Your card issuer might block the payment for security reason as it doesn’t fit your regular spending pattern.
  • Your card isn't activated for online payments.
  • You might have reached the sending limit of your card.
  • The network you’re using to make the payment is not secure or unstable.

To make your payment successfully, you may want to:
  • Try using a different card to make your payment again.
  • Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there's any recent technical issue or restriction on your card.
  • Use a secure network to make your payment.

If you’ve tried these suggested solutions and your payment still won’t go through, please contact us for further assistance.

Other ways to pay
Alternatively, you can add a US or Singapore bank account and use it to fund your payment. Here's what you can do:

  • If there's a US bank account, you can select it as your payment method when making the payment. Please make sure to confirm this US bank account first.
  • If there's a local bank account, you need to top up your PayPal account and then pay with your PayPal balance. (UOB isn't supported.)
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.