If your seller or buyer is listed as "Verified" in the transaction details, it means that they’ve completed the account verification with us. Verification increases the security of our payment network for sellers and buyers. It gives us additional evidence of a member's identity, and lets others know that you've completed this process.
To become verified, you need to add and confirm your credit card or bank account. Learn more about how to get verified.
Ask our Business Community
Get started and join the conversation to use PayPal for business in the Headstart Community.
What does it mean if a PayPal seller or buyer is Verified or Unverified?
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.
How do I verify my PayPal account?Verifying your PayPal account helps make PayPal even safer for everyone. By getting verified, you'll not only gain more credibility with your sellers and buyers, but also remove the withdrawal limit on your account. To see the current status of your account, please click See how much you can What does the status of my PayPal payments mean?Here are some definitions to help you understand the status of a payment you send: Cancelled: You cancelled your payment, and the money was credited back to your account. Cleared: Money from an eCheque that you sent has been deposited in the recipient’s account. Cleared by Payment Review: How do I create a verified business account in the PayPal Sandbox?When you create a Sandbox test account, you can choose whether it's verified or unverified. To make a new verified account, set Bank verified account to Yes on the Create test account page in PayPal Developer. For more information, see How do I create a Sandbox test account?Why was I charged several times for verifying my PayPal account?If you've requested the PayPal code more than once, there'll be more than one corresponding fee on your card statement. All the charges are refunded into your PayPal balance within 24 hours, after you enter your latest PayPal code online and confirm your card. What does "Uncleared" mean?An Uncleared payment refers to an eCheque that is in the process of being approved and transferred to the recipient's PayPal account. This process can take up to 4 days. It is best not to send the product until the status of the transaction is "Cleared" and you Can I receive money before my PayPal account is Verified?Yes. Once you've confirmed your email address and your PayPal account is activated, you can start receiving payments without being Verified. There is no receiving limit using PayPal. However, before you become Verified, there is a limit to the amount of money you can withdraw from your PayPal I can’t resolve the transaction issue with my seller/buyer on PayPal. How do I escalate a dispute to a claim?If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. You can escalate a dispute to a claim any time within 20 Why does IPN validation return an HTML page instead of VERIFIED/INVALID?IPN is designed to respond with a single word, either VERIFIED or INVALID, when the IPN data is sent (via POST) back to PayPal for validation. For a detailed description of this, see Receive payment notifications. In rare cases, such as when the PayPal system is down or scheduled How can I verify if my products or services are in compliance with the PayPal Acceptable Use Policy?PayPal prohibits any activities or transactions of products/services that violate the PayPal Acceptable Use Policy. If you have questions about whether a type of transaction may violate our Acceptable Use Policy, please email our Compliance Department at email@example.com. To help us answer your questions, include a description of My buyer filed a dispute, claim, or chargeback, and the payment is on hold in my PayPal account. What should I do?If a buyer files a dispute, claim, or chargeback against you, the funds will be held in your account and won’t be available for use or withdrawal, until the case is resolved. This ensures that there is money available if you need to refund your buyer. You can use What is PayPal Buyer Protection?When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem. If an item doesn’t arrive or is significantly not as described, we’ll help you get a full refund. To qualify for PayPal Buyer Protection: Use PayPal What is PayPal Seller Protection?PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal Account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal Accounts in any country. If your buyer files a reversal, claim or What can I do with PayPal?With PayPal, you can enjoy a safer and easier way to send and receive payments for goods, services and more. Shopping globally with peace of mind Simply link a card to your PayPal account and you can start making payments in over 20 currencies. Instead of entering your How do I get started with PayPal's website payment solutions?If you have your own website, here are the payment solutions we offer in Singapore: Website Payments Standard You can simply add PayPal payment button code to your website.When your buyers click on the buttons, they’ll be directed to PayPal’s payment page to pay you. If you need My payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected?No. Payments that aren't flagged for Payment Review follow the normal Seller Protection guidelines. For full details about the eligibility requirements of PayPal Seller Protection, click Legal at the bottom of any PayPal page, then click User Agreement for PayPal Service. What are PayPal disputes and claims?What is a dispute? A buyer can file a dispute in the Resolution Centre within 180 days of purchase if the item ordered doesn’t arrive or is significantly different from the seller’s item description. The buyer will be able to communicate the issue with the seller on a How do I refund a PayPal payment to my buyer?You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you don't have enough funds in your PayPal balance, you won't be able to issue a refund. Here's What if a buyer does not receive an item I sent? How can I prove that I sent it?One way to show proof is to use a carrier with online tracking. For transactions involving merchandise worth 750USD or more, keep an online receipt in the form of a signature from the recipient as proof of shipment. To view the specific terms and conditions, click Legal Agreements What does FATCA require PayPal to report?If we determine that an account is reportable under FATCA (based on its analysis of account holder information), we must either report information to the local tax authority of the account, or to the IRS if the applicable account balance has reached a certain threshold. The reportable information
Related articles are currently unavailable
Video is not available
You were logged out to help protect your account.