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Do Adaptive Payments disputes apply to Enterprise Dispute Management merchants or partners?
Yes, the Adaptive Payments dispute scenario applies to EDM Merchants and partners. The only difference is that EDM disputes skip the “dispute” phase and go directly to the “claim” phase.
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How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPal’s Developer Platform Application What integration methods are available for PayPal for Marketplaces?The PayPal for Marketplaces solution has two integration paths to choose from, based on how you run your business: Connected path: A marketplace model in which each individual PayPal seller assumes financial liability, rather than the marketplace. All sellers must have PayPal Business accounts. Managed path: A marketplace How do I respond to a dispute?Here's how to respond to a dispute: Log in to your PayPal account. Click Resolve a problem in our Resolution Centre near the bottom of the page. Click View under "Action" next to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then click Post How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customer's order, the customer can What does a marketplace owner, marketplace operator, or marketplace partner do?The terms marketplace owner, marketplace operator, and marketplace partner are virtually interchangeable. A marketplace partner is a company that sells software or other technical services that enable merchants to process e-commerce transactions. A partner: Often acts as the marketplace operator or owner Earns revenue by selling their software How do I view the status of my PayPal dispute or claim?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Here’s how: Go to Resolution Centre. Click Open Cases to find your case. The case status is shown under the “Status” section. Click the case to display the status details. If you can’t How do I issue a full refund to close the dispute?To close a transaction dispute, you can issue a full or partial refund to the buyer. Here's how to issue a full or partial refund: Go to the PayPal website and log in to your account. Click Resolution Centre at the top of the page. Select Open cases Can customers pay with PayPal across all merchants in my marketplace, if some merchants don't have PayPal accounts?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Yes, but a merchant without an account must complete PayPal signup What is PayPal for Marketplaces?PayPal for Marketplaces is a comprehensive payments solution for marketplaces, crowdfunding platforms, and other environments where people buy and sell goods and services or raise money. A marketplace allows buyers to purchase goods and services from multiple providers under the umbrella of a single marketplace partner. The solution My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are I have a problem with a purchase I made via PayPal. How do I open a dispute?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesn’t arrive or is significantly different from How do I integrate Payments Advanced with Miva Merchant?Log in to your Miva Merchant admin panel. Click Payment. Click Add/Remove Modules. Click Install for PayPal Payments Advanced and/or Payflow Gateway. Select PayPal Payments Advanced for Payment Solution. Enter values for Partner, Merchant Login, User, and Password twice. Use the default Transaction Timeout interval of 30. Select How do I integrate PayPal Payments Pro with Miva Merchant?Here's how: Log in to your Miva Merchant admin panel. Click Payment. Click Add/Remove Modules. Click Install for module PayPal Express Checkout and/or Payments Pro. Set Operation Mode to Production. Select your preferred Currency. Select API Credentials for payments and post-checkout operations. Click the button for PayPal Payments Do I have to file a PayPal Buyer Protection claim within a certain timeframe?Yes. The first step is to open a dispute within 180 days of your payment and try to work out the problem with the seller through the Dispute Resolution process in the Resolution Centre. If you're unable to resolve the dispute, you can escalate it to a claim Do I have to file a PayPal Buyer Protection claim within a certain timeframe?Yes. The first step is to open a dispute within 45 days of your payment and try to work out the problem with the seller through the Dispute Resolution process in the Resolution Centre. If you're unable to resolve the dispute, you can escalate it to a claim I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. Here’s how to escalate a dispute to a claim: Go to My dispute has been resolved, can I close the dispute?You can close a dispute, however make sure that you are 100% satisfied that the dispute is resolved before closing it. If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute Can I cancel a PayPal payment that I've already sent?If the payment is already completed You cannot cancel a payment you’ve sent if its status shows “Completed” in your Activity. “Completed” means that the recipient has already received or accepted your payment. However, you can contact the recipient directly and ask for a refund, as long as Can I reopen a closed dispute?Once a dispute is closed it can’t be reopened. If you purchased your item on eBay, you may be able to issue a claim with eBay if it’s been less than 60 days from the date of the transaction. Go to eBay Resolution Centre.
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