Why is PayPal requesting information about my business?

From time to time we may request you to provide some extra information about your business, such as your supplier details, invoices and bank statements. This can happen if we notice a change in selling patterns or an increase in buyer complaints.

Before you begin

A limited account means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw payments. Usually, we ask you to complete some steps to remove your account limitation.

Go to your Resolution Centre or click the bell icon at the top of your Dashboard for more info.

When the required steps have been completed, the review of the account usually takes 3 business days. We'll contact you via email once the review is completed.