• Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

How do I void an order or authorization for my customers?

Authorizations and orders enable sellers to arrange a sale but delay payment until a later time.

Here's how to void an authorization or order:

  1. Go to Activity and select All Transactions.
  2. Find the transaction and click Void.


  • Voiding an authorisation cancels the entire open amount.
  • Authorisations usually expire after 29 days unless you’ve captured or voided them.
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