Protect your business against fraud.

We work hard to protect you from fraud, but every online transaction still carries some risk. To help minimise the risk to your business, you should take a proactive approach by reviewing all sales for signs that something might not be right.

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Check your sales for warning signs of fraud.

When you receive a new sale, take a proactive approach by asking yourself a few questions.

Is the shipping address a little suspicious?

Does the order seem too good to be true?

Is the customer behaving strangely?

Limit your exposure.

To help keep your business safe:

  • Always use your own shipping account, not one a customer requests or recommends.
  • Keep lists of customers – one whitelist (good history of payments) and one blacklist (for when fraudulent payments have been received). Keep their names, email addresses, phone numbers, IP addresses and shipping addresses of customers on these lists and cross-reference them on future payments you receive.
  • Set limits for the number and value of purchases you’ll accept from one customer or address per day, week or month.

Think you’ve received a fraudulent order?

Here’s what you can do.

1. Delay shipping

2. Contact the customer

3. Refund the transaction

PayPal Seller Protection.

When you get paid with PayPal, your eligible sales can be protected against unauthorised payments. You should still work to identify fraudulent transactions but if one slips through, we’ve got your back.

More about Seller Protection

Online buyer scams.

By checking for warning signs of fraud, you can also protect yourself against popular online scams.

Shipping service scam

Package rerouting scam

Overpayment scams

Help keep your business secure with PayPal.

Safety and security

Learn more

PCI compliance

Learn more

Handle chargebacks

Learn more

Reduce your business’s exposure to fraud today.

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