One of the benefits of using PayPal is that you can take advantage of our dispute resolution tools to resolve problem transactions.
We understand that it’s never pleasant to have a problem with a transaction. If you do, though, the Resolution Center will help you track, manage, and resolve it as quickly as possible.
Respond to a Dispute in the Resolution Center: A buyer who is not satisfied with a PayPal transaction may file a claim in the Resolution Center. Learn how to respond to a buyer's claim with a step-by-step tutorial.
Respond to a Chargeback Filed with a Credit Card Company
A buyer who is not satisfied with merchandise they paid for with a credit card through PayPal may file a chargeback with their credit card company. Learn how to respond to a chargeback with a step-by-step tutorial.
Respond to an Unauthorized Activity Claim in the Resolution Center
If a buyer files an Unauthorized Activity Claim that includes a transaction to you, we will notify you by email and ask you to respond with any information. Learn how to respond to an Unauthorized Activity Claim in PayPal's Resolution Center with a step-by-step tutorial.
Visit the Resolution Center to respond to a dispute or chargeback
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