This page informs users in advance of important changes to the PayPal services, its User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.
We encourage you to review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement. These updates will be posted at least 30 days prior to their effective date.
Amendments to the PayPal User Agreements with respect to Accounts in Japan.
Effective Date: July 9, 2019
PayPal is changing its User Agreement. Except as otherwise stated in this Policy Update, the amended User Agreement will be effective as to all PayPal users on July 9, 2019. We encourage you to review this Policy Update to familiarize yourself with the changes that are being made.
YOUR USE OF PAYPAL OR ITS SERVICES AFTER JULY 9, 2019 MEANS YOU AGREE TO THESE CHANGES.
AMENDMENTS TO USER AGREEMENT FOR PERSONAL USERS IN JAPAN AND PREMIER AND BUSINESS USERS IN JAPAN
1. Sending Payments
Section 2.2 Refused and Refunded Payments of the User Agreements for Personal Users in Japan and Premier and Business Users in Japan are amended so that the following is added at the end of the section:
When you send a payment online using PayPal and the transaction is ultimately refunded, the money will be refunded to the original payment method you used for the transaction if you used a debit card, credit card or PayPal balance. If you used a bank account as the payment method for the transaction, we will refund the money to your bank account, or to your PayPal balance if we cannot refund it to your bank account.
When you buy something from a Merchant using PayPal that required a currency conversion, and a refund is issued by the Merchant using PayPal:
- Within 1 day of the date of the original payment, the transaction exchange rate used at the time of the original payment will apply.
- Beyond 1 day of the date of the original payment, the transaction exchange rate (including the applicable currency conversion fee as set out in Exhibit A (Fees)) on the date of the refund will apply. The transaction exchange rate may be applied immediately and without notice to you. This means that you may not receive the full amount of your original payment due to the fees above and fluctuations in currency conversion rates.
2. PayPal Customer Support
With effect from July 1, 2019, references to business hours for PayPal's customer support in Japan in the User Agreements for Personal Users in Japan and Premier and Business Users in Japan will be changed from 9:00 a.m. to 6 p.m. (Mon-Fri).
3. Exhibit A – Fees
Any references to “automatic transfers” and applicable fees in the User Agreement for Premier and Business Users in Japan has been deleted.