Policy Updates

 

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Past Policy Updates

 

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

*For past policy updates earlier than April 2014, please view this PDF.

*For past policy updates between May 2014 and Dec 2018, please view this PDF.

 

Amendments to the PayPal User Agreements with respect to Accounts in Japan.

Effective Date: July 9, 2019

PayPal is changing its User Agreement. Except as otherwise stated in this Policy Update, the amended User Agreement will be effective as to all PayPal users on July 9, 2019. We encourage you to review this Policy Update to familiarize yourself with the changes that are being made.

YOUR USE OF PAYPAL OR ITS SERVICES AFTER JULY 9, 2019 MEANS YOU AGREE TO THESE CHANGES.

 

AMENDMENTS TO USER AGREEMENT FOR PERSONAL USERS IN JAPAN AND PREMIER AND BUSINESS USERS IN JAPAN

1. Sending Payments

Section 2.2 Refused and Refunded Payments of the User Agreements for Personal Users in Japan and Premier and Business Users in Japan are amended so that the following is added at the end of the section:

When you send a payment online using PayPal and the transaction is ultimately refunded, the money will be refunded to the original payment method you used for the transaction if you used a debit card, credit card or PayPal balance. If you used a bank account as the payment method for the transaction, we will refund the money to your bank account, or to your PayPal balance if we cannot refund it to your bank account.

When you buy something from a Merchant using PayPal that required a currency conversion, and a refund is issued by the Merchant using PayPal:

  • Within 1 day of the date of the original payment, the transaction exchange rate used at the time of the original payment will apply.
  • Beyond 1 day of the date of the original payment, the transaction exchange rate (including the applicable currency conversion fee as set out in Exhibit A (Fees)) on the date of the refund will apply. The transaction exchange rate may be applied immediately and without notice to you. This means that you may not receive the full amount of your original payment due to the fees above and fluctuations in currency conversion rates.

2. PayPal Customer Support

With effect from July 1, 2019, references to business hours for PayPal's customer support in Japan in the User Agreements for Personal Users in Japan and Premier and Business Users in Japan will be changed from 9:00 a.m. to 6 p.m. (Mon-Fri).

3. Exhibit A – Fees

Any references to “automatic transfers” and applicable fees in the User Agreement for Premier and Business Users in Japan has been deleted.

 

Amendments to the PayPal User Agreement, with respect to Accounts in Japan.
 
Effective Date: March 28, 2019
 
PayPal is changing its User Agreement. Except as otherwise stated in this Policy Update, the amended User Agreement will be effective as to all PayPal users on March 28, 2019. We encourage you to review this Policy Update to familiarize yourself with the changes that are being made.
 
YOUR USE OF PAYPAL OR ITS SERVICES AFTER MARCH 28, 2019 MEANS YOU AGREE TO THESE CHANGES.
 
AMENDMENT TO USER AGREEMENT FOR PREMIER AND BUSINESS USERS IN JAPAN
  1. PayPal Seller Protection
Section 9.1 PayPal Seller Protection of the User Agreement for Premier and Business Users in Japan is amended to the following: 
PayPal Seller Protection is protection we provide to Sellers in Japan from Claims, Chargebacks, or Reversals that are based on
  • Unauthorized Transaction (except for any unauthorized transactions initiated in an environment not hosted by PayPal); or
  • Item Not Received.
  1. Exhibit A – Fees
Exhibit A-Fees of the User Agreement for Premier and Business Users in Japan is amended so that *Maximum Mass Payments/Payouts Fees of Section 4 (Fees for Other Pricing Categories) subsection c (Mass Payments/Payouts Fees) includes two new additional currencies as set forth below:
  • Taiwan New Dollar: 33.00 TWD
  • Thai Bhat: 36.00 THB

Notice of amendment to the PayPal Privacy Statement

We’re making changes to the Privacy Statement that provides information on how we use your data.

We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.

You can review the changes and the current Privacy Statement here.