Policy Updates
Last updated on 28 March 2024
Notice of Amendment(s) to the Italy PayPal Agreement(s)
This Page
This page details and/or previews updates to PayPal users of changes to the Italy PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.
Notices
Issued: 28 March 2024
Amendments to the User Agreement
Effective 28 May 2024:
- Further to our policy update of 21 February 2024, we confirm there are no changes to the "Governing law and jurisdiction" clause in relation to consumers. For merchants, the current version of the User Agreement dated 16 January 2024 continues to apply. For convenience we are setting out the full clause below which will apply from 28 May 2024:
“Governing law and Jurisdiction
This User Agreement and the relationship between us is governed by the laws of the Grand Duchy of Luxembourg.
If you are a consumer, mandatory statutory consumer protection regulations in your country of residence shall apply irrespective of the choice of the laws of the Grand Duchy of Luxembourg. As a consumer, you may bring any judicial proceedings relating to this user agreement before the competent court of your place of residence or the competent court in Luxembourg City where PayPal is based.
For complaints that cannot be resolved otherwise between us and merchants, the latter submits to the non-exclusive jurisdiction of the courts of Luxembourg City arising out of or relating to this Agreement or the provision of our Services without prejudice to the right of the merchant to also initiate a proceeding against PayPal in that context before the competent courts of and in Luxembourg.
The above is written without prejudice to PayPal's right to bring a claim or file for interim measures before the competent Italian Court for the recovery of the fees due by merchants.”
Review the updated PayPal User Agreement. For the avoidance of doubt, the link to the User Agreement issued on 28 March 2024 shall be referred to instead of the version issued on 21 February 2024.
Removal of SOFORT as an alternative payment method and deletion of related terms
Effective: 28 May 2024
- SOFORT is no longer available as an alternative payment method and is removed from the list of alternative payment method providers contained in Annex 1 of the PayPal Alternative Payment Methods Agreement.
Issued: 11 March 2024
Amendments to the Privacy Statement for PayPal Services
Effective 15 April, 2024:
- We are now offering package tracking as part of the PayPal services and we are updating our privacy statement to clarify that we may receive package tracking information from merchants when you Pay with PayPal or from your email when you provide consent.
Issued: 21 February 2024
Amendments to the PayPal User Agreement
Effective 28 May, 2024:
- We are clarifying our Taxes and Information Reporting terms and our currency conversion terms.
- We are making changes to clauses on ‘Indemnification and Limitation of Liability’ and ‘Governing law and Jurisdiction’ to clarify which provisions apply to consumers or non-consumers and to distinguish our liability and warranties in respect of consumers and non-consumers. The changes to the governing law clause are subject to review by the Italian Competition Authority. In the event of any further changes to that clause, we will issue a further policy update.
Review the updated PayPal User Agreement
Amendments to the PayPal Buyer Protection Program
Effective 28 May, 2024:
- We are revising PayPal’s Buyer Protection Program to exclude Non-Fungible Tokens (NFTs) from eligibility.
- In addition to meeting all other eligibility requirements for PayPal’s Buyer Protection Program, disputes asserting Significantly Not as Described claims must be opened by the buyer in the Resolution Centre within 30 days of the delivery or fulfilment of an order or within 180 days of the date a payment was sent by the buyer to the seller, whichever is sooner. The timeframes for opening other disputes asserting other claim types (including Item Not Received, Unauthorised Transactions, or other errors) are not changing at this time.
Review the updated PayPal Buyer Protection Program
Amendments to the Seller Protection Program
Effective 28 May, 2024:
- We are revising PayPal’s Seller Protection Program to exclude from eligibility Non-Fungible Tokens (NFTs) with a transaction amount of:
- $10,000.01 USD or above (or equivalent value in local currency as calculated at the time of the transaction);
- $10,000.00 USD or below (or equivalent value in local currency as calculated at the time of the transaction), unless the buyer claims it was an Unauthorised Transaction and the transaction meets all other eligibility requirements.