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Help Center > All About PayPal/Policies > What's PayPal Buyer Protection?

What's PayPal Buyer Protection?

When you pay with PayPal on any website, PayPal Buyer Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described, we will help you to get a full refund.
To qualify for PayPal Buyer Protection:

  • Use PayPal to complete your payment.
  • Let the seller know there's a problem with the transaction by opening a dispute in your Resolution Center within 180 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.

If your transaction qualifies for PayPal Buyer Protection you are covered for the full purchase price plus the original shipping charges.

► Some purchases such as vehicles in the Motors category, Industrial machinery used in manufacturing in the Business & Industrial category, and Real Estate aren't eligible for PayPal Buyer Protection.

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