Sometimes, when you receive an item you bought online at home or abroad, they aren't quite as you expected when they arrive. If this ever happens, don't worry. PayPal can help get you money back or cover your return shipping costs. *
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can help you get your money back.
Within 180 days of the purchase, open a dispute in our Resolution Center to try to resolve the problem directly with the seller.
If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.
If your transaction is eligible, you will be reimbursed up to the full amount of the purchase, plus initial shipping costs.
You received what you ordered, but you changed your mind and don’t want it anymore. Just send your item(s) back and the return shipping costs can be covered by us.*
Go to Refunded Returns and activate the service by clicking the "Activate" button and logging in to your PayPal account.
Go to your Activity page and select the item you have sent back. Click on "Request return shipping refund" in your purchase details.
If your purchase is eligible, you can get a refund of up to 30€ for each return and up to 12 returns per year. To review or edit a request, go to "Refund shipping claims page".
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
Every transaction is protected using our advanced encryption technology.
We can refund your purchase and the return shipping costs if there's a problem. Shop more securely with PayPal, at home and abroad.
* The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See General Conditions of Use.
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