Buyer Protection and Refunded Returns

Sometimes, when you receive an item you bought online at home or abroad, they aren't quite as you expected when they arrive. If this ever happens, don't worry. PayPal can help get you money back or cover your return shipping costs. *

What is PayPal Buyer Protection?

If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can help you get your money back.

1

Contact the seller

Within 180 days of the purchase, open a dispute in our Resolution Center to try to resolve the problem directly with the seller.

2

Raise a claim

If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.

3

Get a refund

If your transaction is eligible, you will be reimbursed up to the full amount of the purchase, plus initial shipping costs.

You can get a refund in the following scanarios:

You received something that does not match the seller's description.

Your purchase was damaged during shipping.

You bought something new but are sent a used item.

Your item is missing major parts (which the seller didn't disclose).

You purchased 3 items but only receive 2.

You paid for an authentic brand but received an imitation.

For more information, see our User Agreement.

How does Refunded Returns work?

You received what you ordered, but you changed your mind and don’t want it anymore. Just send your item(s) back and the return shipping costs can be covered by us.*

1

Activate the service

Go to Refunded Returns and activate the service by clicking the "Activate" button and logging in to your PayPal account.

2

Fill in the form

Go to your Activity page and select the item you have sent back. Click on "Request return shipping refund" in your purchase details.

3

Get a refund

If your purchase is eligible, you can get a refund of up to 30€ for each return and up to 12 returns per year. To review or edit a request, go to "Refund shipping claims page".

We can protect you before, during and after the purchase.

Fraud protection

We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data encryption

Every transaction is protected using our advanced encryption technology.

Buyer Protection and Refunded Returns.

We can refund your purchase and the return shipping costs if there's a problem. Shop more securely with PayPal, at home and abroad.

* The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See General Conditions of Use.

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