Sometimes, when you receive an item you bought online at home or abroad, they aren't quite as you expected when they arrive. If this ever happens, don't worry. PayPal can help get you money back.
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can help you get your money back.
Within 180 days of the purchase, open a dispute in our Resolution Center to try to resolve the problem directly with the seller.
If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.
If your transaction is eligible, you will be reimbursed up to the full amount of the purchase.
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
Every transaction is protected using our advanced encryption technology.
Shop more securely with PayPal, at home and abroad.
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