Buyer & Fraud Protection

Check out safer with PayPal. Wherever you shop, whatever you buy, if it's not up to scratch, we can help fix it.

What it means

Buyer Protection

If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.

Fraud Protection

We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data Encryption

Every transaction is encrypted using our advanced encryption technology.

Rocked up broken?

Don't let a dodgy delivery stop you…

How does it work?

Examples

Guidelines

Items Not Covered

Protection you can count on

PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.

Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply.

Read Buyer Protection Requirements.

Account Protection

You're not liable for unauthorised purchases made from your account.

Refunds

If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs (where applicable).

Responsive Support

We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.

Who you are is what you pay

Your memory protects your login information and lets you pay without exposing your card details. If you forget your login, you can use your privacy questions to get you back into your account. But if you forget these, contact us and we'll give you a hand.

We never close

We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind our advanced encryption. If something seems fishy, our dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. Remember, we will never ask for any sensitive information.

World-class security

Buy or sell across borders in your currency. We can process 25 currencies from 202 countries and markets and convert them for your convenience. Money is so well-travelled.

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