Contacting the seller is often the best way to solve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return.

You can open a dispute within 180 days of the payment date.

Here's how to open a dispute from the web:

1. Go to the Resolution Centre and click Report a Problem.
2. Select the payment and click Continue.
3. Select the reason for your dispute, such as:
• Issues with your purchase.
• Issues with the Seller.
• Billing errors or issues with subscriptions.
• Unauthorised activity in your PayPal account.
4. Select the option that best describes the issue you're facing and click Continue.
   

To open a dispute in the app:

1. Go to Recent activity and tap the transaction you want to report.
2. Scroll to the bottom and tap Report a Problem.
3. Select the type of issue you have, including any relevant details, and tap Submit.

In a dispute, you can exchange messages with the other party in your Resolution Centre to try to solve the problem.

If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since it was filed.

By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim.