Returning goods overseas should be easy.
Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind? Don’t worry. Send it back and we’ll refund up to $20 USD of the return shipping cost including any pick up or drop off fees*. Activate now to enjoy this service on your next purchase.
Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind? Don’t worry. Send it back and we’ll refund up to $20 USD of the return shipping cost including any pick up or drop off fees*. Activate now to enjoy this service on your next purchase.
Activate for freeYour PayPal Refunded Returns service is now activated.
Now that you’ve activated our Refunded Return Service, there’s no need to fret about costly return shipping fees. Dissatisfied with your online purchase? Simply send it back and we’ll refund up to $20 USD* off your shipping costs. That’s one more reason to shop to your heart’s content with PayPal.
Now that you’ve activated our Refunded Return Service, there’s no need to fret about costly return shipping fees. Dissatisfied with your online purchase? Simply send it back and we’ll refund up to $20 USD* off your shipping costs. That’s one more reason to shop to your heart’s content with PayPal.
Start ShoppingHere’s what’s covered.
PayPal Refunded Returns service covers your purchases with the exception of the following^:
- Intangible goods
- The return period is over or the return is not in accordance with the return conditions of the seller
- Items for which only partial payment has been made
- If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller
^Not a complete list. See here for full details
How does it work?
Return your item
Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.
Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request a refund on return shipping”. Submit the form along with proof of your return within 30 days.
Receive your refund
You’ll see a refund of up to $20 USD in your PayPal balance within 10 business days for all approved claims.
Your refund.
Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days.
Returned an item?
Submit a claim for your return shipping costs on any item purchased after you activated this service. We'll review your claim and, if it's approved, your refund will appear in your PayPal account in about 10 business days.
Carrier partners for your returns
Ship internationally
If you need to return your item to an overseas seller, please go to Hongkong Post or other international carriers to arrange your shipment.
Ship within Hong Kong
Ship your item back to a local seller using Yamato logistic services. You can easily arrange a pickup by Yamato, or drop off your item at selected Circle K convenience store.
