Here’s what’s covered.
PayPal Refunded Returns service covers your purchases with the exception of the following^:
- Intangible goods
- The return period is over or the return is not in accordance with the return conditions of the seller
- Items for which only partial payment has been made
- If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller
How does it work?
Return your item
Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.
Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request a refund on return shipping”. Submit the form along with proof of your return within 30 days.
Receive your refund
You’ll see a refund of up to $20 USD in your PayPal balance within 10 business days for all approved claims.
Your refund.
Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your
refund* in your PayPal account, usually within 10 business days.
Carrier partners for your returns
Ship internationally
If you need to return your item to an overseas seller, please go to Hongkong Post or other international carriers to arrange your shipment.
Go to Hongkong Post
Ship within Hong Kong
Ship your item back to a local seller using Yamato logistic services. You can easily arrange a pickup by Yamato, or drop off your item at selected Circle K convenience store.
Go to Yamato
* Up to 3 refunds to the value of $20 USD each until 31st December 2020. By clicking the button " Activate for Free" , I activate the Refunded Returns service for free and consent to the General Conditions of use