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Help Centre > Payments/Refunds > How do I issue a refund to my buyer from my PayPal account??

How do I issue a refund to my buyer from my PayPal account??

You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. Therefore, if you don't have enough funds in your PayPal Hong Kong account, you won't be able to issue a refund.

Here's how to refund a payment to your buyer:

  1. Go to Activity.
  2. Click the payment you would like to refund.
  3. Click Refund this payment.
  4. Enter the refund amount and click Continue.
  5. Confirm the refund details and click Issue Refund.​

When you send a refund, we'll retain the fixed fee of your transaction fee.

To learn more about the refund fee, please go to our User Agreement, and view the “f. Refund fee” section toward the bottom.

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