How do I accept or refuse a partial refund?
A partial refund can be offered by a seller to resolve a dispute. You can accept or refuse a partial refund in your Resolution Center.
Here's how to accept or refuse a partial refund:
- Go to your Resolution Center. (The Resolution Center is accessible via the 'Help' link on the PayPal app.)
- Click Respond next to your case.
- Accept the seller's refund offer or suggest a different amount.
- Click Submit.
You've 10 days to accept or deny a partial refund offer before it expires.