What is the Message Center?

What is the Message Center? 

PayPal has created a Message Center, so we can communicate with our customers within the framework of a new mailbox inside your PayPal account. Through the Message Center, you're also able to validate customer service emails that you may consider suspicious. This way, you can trust that the communications you're receiving are from us.


How does the Message Center work?

Emails from PayPal will be put into the Message Center. A notification will be sent to let you know that you have a message. The Message Center is accessible online; mobile browser optimization, and access via the mobile app will be included at a later date.

Now, all PayPal customers can upload files in the Message Center when replying to a PayPal email. Customers can still upload documentation in the Resolution Center and in the name change flow, but going forward, you’ll have the option to attach files in the Message Center. 

Please note that emails in the Message Center are available for 90 days from the day they were sent. If you would like a copy of any messages after that timeframe, please click here for contact information.

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