Policy Updates

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Policy Updates



Notice of Amendment(s) to Canada Agreement(s)

Issued: August 11, 2021

This Page

This page displays policy updates which notify users of important changes to the PayPal Canada User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.


Amendments to the PayPal User Agreement

Effective: September 21, 2021

  • We are revising PayPal’s Seller Protection program to clarify eligibility for certain claims involving travel tickets sold by the travel carrier.
  • We are requiring sellers to notify us of any pricing errors or discrepancies within sixty (60) days from having access to their account statement(s) or other account activity information.
  • We are clarifying the types of costs used to calculate the reasonable minimum estimate that we may recover if you engage in any restricted activities.

Effective: November 20, 2021

  • We are introducing an annual account inactivity fee of $20 CAD.


Amendments to the PayPal Acceptable Use Policy

Effective: September 21, 2021

  • We are revising the policy to clarify that violations may subject you to damages. We are also expanding the existing list of prohibited activities and clarifying the commercial activities requiring pre-approval.


Amendments to the PayPal Alternative Payment Methods Agreement

Effective: September 21, 2021

  • We are revising the Agreement to prohibit acceptance of payments for certain goods and services.


Amendments to the PayPal Pools Terms and Conditions

Effective: September 30, 2021, or as otherwise set forth below.

We will discontinue and retire the Pools Program and corresponding Pools services as of November 8, 2021, and:

  • the ability to create new Pools will be disabled on September 30, 2021;  
  • all existing open Pools will have a maximum duration of 30 days applied starting September 30, 2021, and will therefore expire on October 30, 2021 if not already terminated prior to that date;  
  • you will need to move any funds from your existing Pool(s) into your PayPal balance before November 8, 2021. Otherwise, we will move any remaining funds for you into your PayPal balance on or after that date;  
  • if you currently are (or have been) a Pool creator, please keep a copy of the list of contributors to your Pools for recordkeeping. Records of your Pool(s) will no longer be available after November 8, 2021.