Upcoming Policy Updates


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Policy Updates

This page informs customers in advance of important changes to the PayPal service, our User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.



Updates to the Canada User Agreement

Effective Date: May 1, 2018


For additional clarity, we are replacing Section 1.11 of the User Agreement, which currently states:

1.11 Taxes. You are responsible for any taxes that apply to the payments you send or receive using the Services. PayPal does not determine if you are liable for any taxes or collect or pay any taxes that may arise from your use of our Services.

with the following language:

1.11(a) Taxes applicable on our fees. Some of our fees may be subject to applicable taxes, levies, duties or similar governmental assessments, including, for example, value-added (e.g. GST/HST), sales, use or withholding taxes, assessable by any jurisdiction (collectively, “taxes”) and, unless expressly noted, our fees are exclusive of applicable taxes.

1.11(b) Taxes applicable to your payments. It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is solely your responsibility to assess, collect, report and remit the correct taxes to the appropriate authority. PayPal is not responsible for determining whether any taxes apply to your transaction, or for calculating, collecting, reporting or remitting taxes arising from any transaction.

We will also apply GST or HST, applicable in your province of residence, to certain of our fees, including the following:

  • PayPal Payments Advanced
  • PayPal Payments Pro
  • Website Payments Pro
  • Virtual Terminal Only
  • Payflow Pro
  • Advanced Fraud Protection Services
  • Advanced Fraud Management Filters

The above changes will become effective May 1, 2018 for all Canadian users. If you do not agree to these changes, you may log into your account at www.paypal.ca and closing your account.