Upcoming Policy Updates

 

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Policy Updates

This page informs users in advance of important changes to the PayPal service, its User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.

 

Amendments to the PayPal User Agreement

We are updating our User Agreement (the “UA”). We are providing a summary of the most important updates below, for your convenience. All updates to the UA will be effective on June 25, 2016. We encourage you to review this Policy Update to familiarize yourself with the updates. YOUR USE OF THE SERVICES, INCLUDING OUR WEBSITE, AFTER THE APPLICABLE EFFECTIVE DATE OF THE UPDATE MEANS THAT YOU AGREE TO THE UPDATE. IF YOU DO NOT AGREE TO THE UPDATE, YOU MAY TERMINATE YOUR RELATIONSHIP WITH US WITHOUT COST OR PENALTY BY CLOSING YOUR ACCOUNT PRIOR TO THE EFFECTIVE DATE OF THE UPDATE, OR IF YOU ARE A CONSUMER, WITHIN 30 DAYS AFTER THE EFFECTIVE DATE OF THE UPDATE.    

A summary of the most important updates is provided below. Bolded text indicates the revised language, while the existing language is provided in italicized text. You can also click HERE to review the PayPal User Agreement in its entirety. The revised version will be posted on June 25, 2016.

 

Effective Date: June 25, 2016

  • Restricted Activities

We have clarified in Section 9.1 that abuse of our Online Dispute Resolution process or PayPal Buyer Protection is a restricted activity.

9.1 Restricted Activities. In connection with your use of our website, your Account, the Services, or in the course of your interactions with PayPal, other Users, or third parties, you will not:



v. Abuse (as either a buyer or seller) our Online Dispute Resolution process and/or PayPal Buyer Protection.

  • Items/Transactions not eligible for Seller Protection

We have clarified in Section 11.5 that items that are equivalent to cash, such as gift cards, are not eligible for PayPal Seller Protection.

11.5 Items/transactions not eligible for PayPal Seller Protection. The following are examples of items/ transactions not eligible for PayPal Seller Protection.

  • Items equivalent to cash, including but not limited to gift cards

  • Eligibility Requirements (Purchase Protection)

We have made changes to Section 13.2 of the UA to clarify that you are no longer required to pay for the full amount of an item with one payment to be eligible for Purchase Protection.

We have also clarified that one of the requirements of eligibility is to respond to our requests for documentation and other information in a timely manner.

13.2 Eligibility Requirements. To be eligible for PayPal Purchase Protection you must:

  • respond to our request(s) for documentation and other information in a timely manner;

  • Ineligible Items (Purchase Protection)

    We have made changes to Section 13.3 of the UA to clarify that payments made on crowdfunding platforms, payments for digital currencies or stored value, including vouchers, gift and prepaid cards, payments made for activities involving gambling, gaming or other activities with an entry fee and a prize and anything purchased from or an amount paid to a government agency are not eligible for Purchase Protection.

13.3 Ineligible Items. Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:

  • Payments on crowdfunding platforms
  • Digital currencies and items that have or are capable of having a stored monetary value attached to them such as vouchers, gift and prepaid cards
  • Activities involving gambling, gaming and/or any other activity with an entry fee and a prize
  • Anything purchased from or an amount paid to a government agency

  • Dispute Resolution

    We have made changes to Section 13.5 of the UA to clarify that for ‘Item Not Received’ claims, all buyers must now wait at least 7 days from the date of payment before escalating a dispute.

13.5 Dispute Resolution. If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Centre and follow this process:

You must wait at least 7 Days from the date of payment to escalate a dispute for an Item Not Received (INR). If you do not escalate the dispute to a claim within 20 Days, PayPal will close the dispute.



13.5 Dispute Resolution. If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Centre and follow this process:

You must wait at least 7 Days from the date of payment to escalate a dispute for an Item Not Received (INR), unless the dispute is for the equivalent of $2,500 U.S. Dollars or more (or currency equivalent). If you do not escalate the dispute to a claim within 20 Days, PayPal will close the dispute.