We need additional information to resolve your account issues
Thank you for the information you’ve provided to resolve your account issues. We’ve reviewed it, but still need additional information. You'll find the list of steps to complete in the email we’ve sent you, as well as in your Resolution Center. If something you provided previously was unreadable, we'll ask you to resend it. When the steps have been completed, we'll review your account once again and contact you within three business days by phone or email.