How do I escalate a dispute to a claim?

If you’re unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn't escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. Please check the Resolution Center to see any messages that are part of your dispute. Timeframes of a claim can vary depending on circumstances.

Here’s how to escalate a dispute to a claim.

  1. Go to the Resolution Center.
  2. Click View next to the dispute you want to escalate.
  3. Click Escalate this dispute to a PayPal claim near the bottom of the page.
  4. Follow the instructions.
  5. Click Escalate to a claim.

We will try to make a decision within 30 days, and will contact you if we need additional information. To check the status of your claim, log in to your account and visit the Resolution Center.