Why is the payment I sent pending? What if I want to cancel it?

If you sent a payment or made a purchase that is pending or unclaimed, that means the recipient hasn’t accepted it yet.

Only payments that are sent to unregistered or unconfirmed email addresses and mobile numbers may be canceled. These payments will have a status of “Unclaimed” and will show in the “Pending” section of your PayPal account.

If the payment is completed, you won’t be able to cancel it. You’ll need to contact the recipient (or seller) and request a refund.

Here's how to cancel a pending payment:

  1. On the Summary page, locate the pending payment
  2. Click Cancel under the pending payment.
  3. Click Cancel Payment.


You can only cancel an unclaimed payment that has a "Cancel" link next to it. If the payment you sent unclaimed for 30 days, it will be canceled automatically and refunded to you. If you sent the payment using a Debit or Credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance. Once the payment is in your balance you can withdraw the funds to your bank account.

If the recipient doesn’t agree to refund your money, you may be able to open a dispute in the Resolution Center, where you'll be able to communicate directly with the recipient/seller and try to resolve any issues.