How long does it take to investigate my claim?

You have 180 days from the transaction date to initiate a dispute on a transaction. The timeframes vary depending on if you have an open dispute or claim and the type of dispute or claim you opened:

Most claims are investigated within 10-14 days or less.

In some cases, it may take up to 30 days (or longer) to decide the outcome of a claim.

If you have resolved your dispute or claim with your buyer you can close it.