Why did I get the error "We were unable to decrypt the Certificate ID"?

Spaces or carriage returns were added within the encrypted string of a Website Payments Standard button. If you encrypt buttons through the Encrypted Website Payments (EWP) feature, possible issues may include:

  • The auto-formatting issue may affect the buttons.
  • The public certificate used in creating the encryption may need uploading.
  • The Certificate ID specified may not match the one in the PayPal account.

If you use the PayPal Buttons page to create a button, copy the HTML code from the  Generated Code page and paste it into a Notepad document. Copy this code from Notepad and paste it to your webpage. If possible, turn off the auto-format feature on your web development tool, or remove any formatting for this segment of code.

Learn more about Encrypted Website Payments.

Try it yourself on the PayPal buttons page.

More ways we can help

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