Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

Why did customers get the error "PayPal cannot process your payment. Please contact the merchant to solve this issue"?

Issue
PayPal gave a customer a "cannot process your payment" error message.

Cause
There is likely an issue with your button or account.

Solution
Review your code and compare it to the code snippet provided by PayPal. If this is a hosted button, changes made to the button code will have no impact and the actual hosted button code must be changed. 

For help resolving this issue or others, visit PayPal's Contact Customer Service page.


See also:
Button Manager
Copy and paste button code
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.