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Help Centre > All About PayPal/PayPal basics > How long does the seller have to ship my item?

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How long does the seller have to ship my item?

We encourage sellers to ship items as soon as they receive an order. However, for sellers to be eligible for seller protection, we require shipment within 7 days of receiving a payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in the item listing.

Please allow more time for sellers who are shipping internationally because shipments might be delayed due to customs clearance.

 

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