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Help Centre > Disputes and Claims/Close a dispute > How do I issue a full refund for a dispute?

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How do I issue a full refund for a dispute?

Here’s how:

  1. Go to the Resolution Center.
  2. Select Open Cases from the list and find the transaction.
  3. Click the Case ID in the Case column.
  4. Click Issue a full refund on the case details page.

You can issue a refund within 180 days of receiving a payment. Issuing a full refund automatically closes a dispute.

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