How do I issue a full refund for a dispute?
- Go to the Resolution Center.
- Select Open Cases from the list and find the transaction.
- Click the Case ID in the Case column.
- Click Issue a full refund on the case details page.
You can issue a refund within 180 days of receiving a payment. Issuing a full refund automatically closes a dispute.
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What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance? If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.When refunding a payment, can I choose between a full or partial refund? link at the bottom of the Transaction Details page. The Issue Refund option is available for 60 days from the initial payment date.If the refund I issue is accepted, are the fees from the original transaction credited to my account? You receive credit for your original transaction fees based on the kind of refund you issue. When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount).How do I issue a refund? You can issue a full or partial refund up to 180 days after you receive a payment. Here’s how to issue a refund:My payment is on hold due to an open dispute, claim, or chargeback. Why? The seller can use these funds to issue a refund anytime during the dispute by using the Refund link in the Transaction Details page. Once the dispute, claim, or chargeback is resolved, the remaining funds will be released. You can view the current status of an open dispute or claim in the Resolution Center by logging in to your account.How do I accept eBay coupons? If you want to refund a payment that included a coupon, you'll be able to issue a full refund but not a partial refund .Why is the payment I sent pending? What if I want to cancel it? Resolution Center If the recipient doesn’t agree to refund your money, you may be able to open a dispute in the , where you'll be able to communicate directly with the recipient/seller and try to resolve any issues .Why is my payment on hold or unavailable? You have performance issues or a high rate of buyer dissatisfaction or disputes ... - The percentage of refunds , disputes , and chargebacks compared to sales on your PayPal account seller performance. Having performance issues increases the likelihood of received funds being temporarily unavailable. ... If you fulfill the order, but don’t provide any shipping information, your payment should be available after 21 days, as long as your buyer doesn’t report any issues with the transaction.When will my eBay payment be available? If a dispute , claim , chargeback, reversal or other issue is received during the time your payment is unavailable, the payment will remain pending until the issue is resolved. If you, as the seller, are found responsible, funds from the transaction will be used to refund the buyer’s payment.How can I view the status of my refund? If your refund status is Pending, it means that the seller issued your refund but the money hasn’t arrived from the bank yet. It usually takes 5-7 days for the money to arrive.How do I request a refund? You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund . You can request a refund up to 180 days after you pay for your item.Why was my payment denied, refunded, or unclaimed? To find out why your payment hasn’t been claimed yet or was denied or refunded , contact the person you sent your payment to. Denied:I have an account issue. Where can I go to resolve this? The Resolution Center is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes , chargebacks, and appeals.Refund or cancel payment If your seller doesn’t agree to refund your money, you may be able to open a dispute in the . You can open a dispute if you didn’t receive your item or you received something that doesn’t match the seller’s description.What are disputes and claims? Before you open a dispute , though, we recommend you contact the seller directly and try to resolve the issue . This is often faster than filing a dispute.As a buyer, how can I close my dispute? If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute . Once a dispute is closed it can't be reopened or escalated to a claim.I received goods that are not as described for an eBay purchase. Can I dispute the payment? You may be asked to return the item to the seller to be eligible for a refund . You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online.What is PayPal Purchase Protection? When you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund .How can I void a label I printed? What if I need to reprint a new label? The void request goes to the shipping carrier for review and if approved by the shipping carrier, the money is refunded to your PayPal account. It generally takes 10-14 business days for the refund to be issued by the shipping carrier. If your shipping label is damaged and you’d like to get another one, here’s how:
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