The Resolution Center is located on the PayPal website and is used for reporting issues with a transaction, resolving limitations, and reporting unauthorized activity.
What is the Resolution Center?
You can do the following things in the Resolution Center:
- Report a transaction problem and communicate directly with your seller.
- Respond to a transaction problem and communicate with your buyer.
- Resolve an account limitation.
- Report unauthorized account activity.
- Ask us to investigate a transaction problem.
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What is the Message Center?What isthe Message Center? PayPal has created a Message Center for its customers, like most financial institutions and eBay provide. TheMessage Center gives PayPal the ability to communicate with you within the framework of a new mailbox inside your PayPal account. It also provides you with a way Should I report my problem in the eBay or PayPal Resolution Center?If you paid for your eBay item with PayPal, you can report your problem on either eBay or PayPal. If you didnt pay with PayPal, you should report your problem on eBay. The current PayPal policy allows you to file a claim with PayPal after filing with eBay. How do I view the status of my dispute or claim?If youre still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in the Resolution Center. You can check status of a claim PayPal is investigating in the Resolution Center. Go to the Resolution Center. Select How do I get my money back?If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems. Heres what we recommend: Contact your seller to discuss your problem. If youre still not satisfied, you can open a dispute in the Resolution How do I open a dispute or file a claim?Here is how to open a dispute: Click Resolve a problem in our Resolution Center. Click Report a Problem. Select the transaction you want to dispute and click Continue. Select the reason for your dispute, then click Continue. To file a claim, first open a dispute and try I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in ourResolution Center. If you purchased the item on eBay, use theeBay Resolution Center. If you purchased the item on a site other than eBay, use thePayPal Resolution Center. There I have an account issue. Where can I go to resolve this? The Resolution Center is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks, and appeals. To go there, click Resolution Center. How do I report unauthorized PayPal account activity?If you notice a transaction that you didnt authorize, let us know right away in the Resolution Center: Go to the Resolution Center. Click Report a Problem. Click the transaction you want to report and click Continue. Select I want to report a transaction that I didnt authorize. How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps weve included below to report them: Unauthorized activity What is Pay After Delivery?With Pay After Delivery, buyersdont have to pay until theyreceive theitem and ensure its what was expected. Only certain purchases offer Pay After Delivery as a payment method. If its available,buyers willsee the option on the Review Your Information page during checkout. There is no fee to schedule How do I report a problem for a purchase I made with PayPal?We encourage buyers and sellers to visit our Resolution Center to communicate and resolve any issues. The three main reasons to use the Resolution Center are: You didnt receive an item that you bought using PayPal. You received an item that was significantly different than the sellers description. How do I remove a limitation from my account?Before you start If your account is limited, it means that you wont be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Learn more aboutlimitations. Usually, we ask you to complete one or more tasks Where can I review the steps to restore my account access?To remove any limitations placed on your account, visit the Resolution Center and complete all the steps listed. If you seek further clarification regarding your account access, contact PayPal by visiting the Help Center and clicking Contact Us. I received goods that are not as described for an eBay purchase. Can I dispute the payment?If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center .You may be asked to return the item to the seller to be eligible for a refund. You would be responsible for return How do I accept or deny a partial refund?You can accept or deny a partial refund in the Resolution Center. Go tothe Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the sellers refund offer or suggest a different amount. Click Submit. As soon as a seller initiates a partial refund, How long will it take to restore my account access?The time it takes depends on your specific case. For the most accurate estimate, please consult any emails we sent you about your case.To view the status of your case, log in to your PayPal account and click Resolution Center at the top of the page.You can help How do I use the Help Center site?The PayPal Technical Support site is designed to help you find solutions to common questions related to integrating or troubleshooting PayPal products. With this website you can: Search for information. Submit questions to support staff. Track the status of your submitted questions. Note: Our Merchant Technical Support (MTS) How do I escalate a dispute to a claim?If youre unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome. You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to the Resolution Center. If you dont have an upload button available in the Resolution Center then you wont be able to upload additional information at this time. Heres how to upload
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