The Resolution Center is located on the PayPal website and is used for reporting issues with a transaction, resolving limitations, and reporting unauthorized activity.
What is the Resolution Center?
You can do the following things in the Resolution Center:
- Report a transaction problem and communicate directly with your seller.
- Respond to a transaction problem and communicate with your buyer.
- Resolve an account limitation.
- Report unauthorized account activity.
- Ask us to investigate a transaction problem.
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What is the Message Center?What is the Message Center? PayPal has created a Message Center for its customers, like most financial institutions and eBay provide. The Message Center gives PayPal the ability to communicate with you within the framework of a new mailbox inside your PayPal account. It also provides you with a way Should I report my problem in the eBay or PayPal Resolution Center?If you paid for your eBay item with PayPal, you can report your problem on either eBay or PayPal. If you didn’t pay with PayPal, you should report your problem on eBay. The current PayPal policy allows you to file a claim with PayPal after filing with eBay. How do I view the status of my dispute or claim?If you're still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in the Resolution Center. You can check status of a claim PayPal is investigating in the Resolution Center. Go to the Resolution Center. Select How do I get my money back?If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems. Here’s what we recommend: Contact your seller to discuss your problem. If you’re still not satisfied, you can open a dispute in the Resolution How do I open a dispute or file a claim?Here is how to open a dispute: Click Resolve a problem in our Resolution Center. Click Report a Problem. Select the transaction you want to dispute and click Continue. Select the reason for your dispute, then click Continue. To file a claim, first open a dispute and try I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. If you purchased the item on a site other than eBay, use the PayPal Resolution Center. There How do I remove a limitation from my account?Before you start If your account is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Learn more about limitations. Usually, we ask you to complete one or more tasks How do I report unauthorized PayPal account activity?If you notice a transaction that you didn’t authorize, let us know right away in the Resolution Center: Go to the Resolution Center. Click Report a Problem. Click the transaction you want to report and click Continue. Select "I want to report a transaction that I didn't authorize." How do I report potential fraud to PayPal?It’s extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them: Unauthorized activity Where can I review the steps to restore my account access?To remove any limitations placed on your account, visit the Resolution Center and complete all the steps listed. If you seek further clarification regarding your account access, contact PayPal by visiting the Help Center and clicking Contact Us. How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to the Resolution Center. If you don't have an upload button available in the Resolution Center then you won't be able to upload additional information at this time. Here's how to upload I have an account issue. Where can I go to resolve this? The Resolution Center is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks, and appeals. How do I accept or deny a partial refund?You can accept or deny a partial refund in the Resolution Center. Go to the Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the seller's refund offer or suggest a different amount. Click Submit. As soon as a seller initiates a partial refund, How long will it take to restore my account access?The time it takes depends on your specific case. For the most accurate estimate, please consult any emails we sent you about your limitation. To view the status of your limitation, log in to your PayPal account and click Resolution Center at the top of the page. You How do I escalate a dispute to a claim?If you’re unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome. You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. How do I issue a full refund for a dispute?Here’s how: Go to the Resolution Center. Select Open Cases from the list and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 days of receiving a payment. Issuing What should I do if my balance is negative?When your account balance is negative, we suggest that you review your recent activity to find out why. If your account balance is negative because of insufficient funds, please add funds to your account as soon as possible. If you suspect unauthorized activity on your account, please Does PayPal cover my purchase if there's a problem?When buyers pay with PayPal on any website, PayPal Purchase Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund. To qualify for PayPal Purchase Protection: Use PayPal to complete My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are
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