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How do I report unauthorized PayPal account activity?

If you notice a transaction that you didn’t authorize, let us know right away in the Resolution Center:

  1. Click Resolve a problem with a purchase near the bottom, on the left side of the page.
  2. Click Dispute a Transaction.
  3. Select Unauthorized transaction and click Continue.
  4. Follow the steps to report the transaction.

Remember, you’re 100% protected against unauthorized transactions sent from your account.

Be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.
Here's how to check and cancel your pre-approved billing agreements.

  1. Click Settings ProfilIcon at the top of the page.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.
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