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How do I recover my password when I can't access my email?

If you've forgotten your PayPal password but you remember your email address, follow these steps to regain access to your account:

  1. Go to our Log In page.
  2. Click Having trouble logging in? 
  3. Enter the email address you use for PayPal and click Next.
  4. Select how you want to recover your password and click Next. (You'll be shown some options such as Have us call you, Receive a textReceive an emailAnswer your security questions or Confirm through Facebook Messenger.)
  • If you choose to Have us call you, you'll see a code on the next screen. Use it when you get our call. We'll then ask you to create a new password (we’ll ask you to enter it twice).
  • If you choose to Receive a text, enter the 6-digit security code we send to your mobile and click Next. We'll then ask you to create a new password (we’ll ask you to enter it twice).
  • If you choose to Receive an email, enter the 6-digit security code we email to you and click Continue. We may ask you to confirm your card number. We'll then ask you to create a new password (we’ll ask you to enter it twice).
  • If you choose to Answer security questions, enter your answers and click Continue. We may ask you to confirm your card number. We'll then ask you to create a new password (we’ll ask you to enter it twice).
  • You may also be given the option to Confirm through Facebook Messenger. If you choose to use this method, click Send Code, enter the 6-digit security code we send to your Messenger and click Confirm.  We'll then ask you to create a new password (we’ll ask you to enter it twice).


***Tip: your PayPal password should be 8-20 characters long and include at least one number or symbol (like !@#$%^).

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