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Help Centre > All About PayPal/PayPal basics > How do I contact PayPal customer service?

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How do I contact PayPal customer service?

You can call us or contact us by email.

If you're a PayPal customer, make sure you have your One-time passcode ready for faster support. Here's how to get your One-time Passcode.

  1. Click Contact at the bottom of any PayPal page.
  2. Click Call Us under "Contact PayPal."
  3. Log into your PayPal account. Your One-time passcode will appear on a separate screen.

The One-time passcode is a random number generated by our system that helps verify your identity and get faster support. The One-time passcode is valid for one hour. If it expires, you will need to go to the Call Us page again to get a new One-time passcode.

You can reach us during these times:

  • 5 AM to 10 PM PT Monday-Friday, and 6 AM to 8 PM PT Saturday-Sunday.

    Please note that hours of operation may vary on holidays.

To contact us by email:

  1. Click Contact at the bottom of any PayPal page.
  2. Click Email Us under "Contact PayPal."
  3. Log into your PayPal account if you're a PayPal customer, or click Continue under "Unable to log in."

 


 
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