Help Article

Help Centre > Disputes and Claims/Report a problem > What if a buyer does not receive an item I sent? How can I prove that I sent it?

Ask the Community

Find answers or join the conversation in the Community Help Forum.

What if a buyer does not receive an item I sent? How can I prove that I sent it?

One way to show proof is to use a carrier with online tracking. For transactions involving merchandise worth up to the coverage amount (or the equivalent in the currency of the transaction) or more, keep an online receipt in the form of a signature from the recipient as proof of shipment.

To view the specific terms and conditions, click Legal Agreements or User Agreement at the bottom of the page.

 

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.