Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

How long does it take to investigate my claim?

You have 180 days from the transaction date to initiate a dispute on a transaction. The timeframes vary depending on if you have an open dispute or claim and the type of dispute or claim you opened:









Most claims are investigated within 10-14 days or less.

In some cases, it may take up to 30 days (or longer) to decide the outcome of a claim.

If you have resolved your dispute or claim with your buyer you can close it.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.