Help Centre - Personal Account
  • Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

Why is the money I sent on hold?

Sometimes, we may place a payment on hold for 24 hours as a security precaution. This can happen for many reasons, such as you haven't sent money in a while or you're sending money to someone new. 

We just need to confirm it's you sending the money. You don't need to do anything.

If there are no issues with the payment, it will complete within 24 hours. If we find that a payment wasn’t authorized, we reverse the transaction.

More ways we can help

We’ll use cookies to improve and customize your experience if you continue to browse. Is it OK if we also use cookies to show you personalized ads? Learn more and manage your cookies