Policy Updates

This Page

This page details and/or previews updates to PayPal users of changes to the Asia Pacific, certain European and Latin American countries, Middle East and Africa PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.

Notices

Issued: 1 August 2024

Amendments to the PayPal User Agreement
Effective 26 November 2024:

• We are updating the “Your use (as a seller) of personal data; Data protection laws” section of the PayPal User Agreement to remove any duplicative language and improve clarity.
• We are clarifying that merchants are permitted to share customer personal information provided to them by PayPal with their service providers. We are also asking that merchants acknowledge they have the rights and authorities to share personal data with PayPal. This is a requirement under existing user agreement for merchant to comply with applicable data protection laws.
• Residents of Jordan, we are increasing the fee for withdrawals from a PayPal account to a US bank account from 0.00% to 3.00 %.

Review the updated PayPal User Agreement

Review the updated Consumer Fee page

Review the updated Merchant Fees page

Amendments to the PayPal Seller Protection Program
Effective 26 November, 2024:

We are revising the ‘Basic Requirements’ for the Seller Protection program to include integration requirements for sellers who have integrated a PayPal Checkout product with their website.

We are revising PayPal’s Seller Protection Program to extend eligibility to Guest Checkout transactions received by accounts registered in certain markets.

Review the updated PayPal Seller Protection Program

Issued: 11 December 2024

Amendments to the PayPal Online Card Payment Services Agreement
Effective 11 December 2024:

• We are introducing new terms and fees for Advanced Credit and Debit Card Payment users who opt in to be charged under the Interchange Plus Plus Fee Structure.
• We are adding Chargeback Protection Services as part of the Online Card Payment Services, along with additional terms and conditions.

Amendments to the PayPal Online Card Payment Services Agreement
Effective 11 December 2024 (Residents of Singapore):

• The Advanced Credit and Debit Card Payments suite of functionality may offer the ability to process network tokens generated by third-parties as an add-on feature. We’re revising our terms to indicate that if you choose to use such add-on feature, you agree that PayPal will under no circumstances be responsible nor liable for damages, losses or costs as a result of using such functionality.

Review the updated PayPal Online Card Payment Services Agreement