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What is PayPal Seller Protection?

Our Seller Protection helps guard against losing money to claims, chargebacks, and reversals. You're covered for the total purchase amount on all eligible transactions.

Our Seller Protection applies to 2 types of complaints:

  • Item not received issues filed through PayPal’s Resolution Center.
  • Unauthorized payment issues.

For unauthorized payment issues, a payment is eligible for Seller Protection if it is marked as eligible on the Transaction Details page.

Requirements for Seller Protection: 

For physical items:

  • Ship the item to the address on the Transaction Details page.
  • Respond to our requests for documentation and other information within the required timeframe.
  • Provide us with valid proof of shipment or delivery.

For intangible goods:

  • Meet integration requirements.
  • Provide evidence that the intangible item was delivered or provided as described or that the service was completed as described.
  • Paid transaction fees on the sale.

Payments for the following are not covered by PayPal Seller Protection:

  • Real estate, including residential property.  
  • Businesses.  
  • Vehicles, including motor vehicles, motorcycles, caravans, aircraft, and boats.  
  • Significantly Not As Described claims
  • Item Not Received claims filed by a buyer directly with their card issuer.
  • Items prohibited by the PayPal Acceptable Use Policy.  
  • Industrial machinery used in manufacturing.  
  • Items equivalent to cash, including prepaid or gift cards.

To learn more about PayPal Protection, click Legal at the bottom of any PayPal page, then click PayPal Seller Protection Program.

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