Buyer Protection and Refunded Returns.

Bad surprises can happen when you purchase items online at home or abroad. In case of trouble, we are here to help you in getting your money back or in avoiding paying return shipping costs.

What is our Buyer Protection?

If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.

1

Contact the seller

Within 180 days after transaction, open a dispute in our Resolution Center to try to resolve the problem directly with the seller.

2

Raise a claim

If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.

3

Get reimbursed

If your transaction is eligible, you will be reimbursed up to the full amount of the purchase, plus initial shipping costs.

We will reimburse you in all these scenarios.

You received something completely different from the description of the seller.

Your purchase was damaged because of shipping.

You bought something new but got a used item.

Your delivery was missing major parts (that the seller didn't disclose).

You purchased 3 items but only got 2.

You bought an authentic brand but got a knock-off instead.

What is PayPal Refunded Returns?

You received what you ordered, but you changed your mind and don’t want it anymore. Just send your purchase back and the return shipping costs can be covered by us.*


1

Activate the service

Go to the Refunded Returns page and activate the service by clicking on the "Activate" button and logging in to your PayPal account.

2

Fill in the form

Go to your Activity page and select the item you have sent back. Click on "Request return shipping refund" in your purchase details.

3

Get reimbursed

If your purchase is eligible, you can get a refund up to 30€ for each return and up to 12 refurns per year. To check or change a request, click "Refund shipping claims page".

We can protect you before, during and after the purchase.

Fraud protection

We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data encryption

Every transaction is protected using our advanced encryption technology.

Buyer Protection and Refunded Returns.

We can refund your purchase and the return shipping costs if there's a problem. Shop more securely with PayPal, at home and abroad.

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