Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You will not be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.

Why did my PayPal button refresh my page instead of redirecting to a PayPal checkout page?

Your PayPal button refreshed your page instead of redirecting buyers to PayPal.

This indicates an issue with the HTML site code. Commonly, this occurs if a <form> tag wasn’t appropriately closed somewhere before the PayPal button code on your site.

Add a </form> tag just before the PayPal button code. Review your HTML code to determine where the open form is and add the </form> tag in the website code to close the form at the appropriate spot.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.