Help Article

Why did I get result code 25?

Issue
PayPal returned result code 25 - Transaction not mapped to the host type.

Causes
When processing a transaction, you can get result code 25 for the following reasons:
  • Your Payflow Pro account isn't set up to process the specified transaction method or card type (such as Visa or American Express).
  • The Original Transaction ID field contains an invalid ID value.
  • The Card Number field is empty.

The initial error message may be Not signed up for this tender type, but the transaction details will show the response message as: Transaction not mapped to this host type.

Solutions
If you get this error message, try one of the following solutions:

Card type not on account
Contact your merchant bank to verify the card types that your account accepts. Admin users can add card types to their Payflow Pro account within PayPal Manager. Here's how:
  1. Log in to your PayPal Manager account.
  2. Click Account Administration.
  3. Click Accepted Card Types.
  4. Click Add Card Type.
  5. Place a check mark next to the card type you want to add.
  6. Click Add Card Type.
If you need help, contact Payflow Support by phone at 1-888-883-9770 or by email at payflow-support@paypal.com and ask to have the card type added to your account. (The Primary contact, Secondary contact, or an admin contact listed on the account must make the request.)

Original transaction ID not valid
Check that the transaction ID being entered in the Original Transaction ID field is the correct transaction ID of an approved authorization, delay capture, or credit. The field is case-sensitive and all letters should be uppercase.

Empty Credit Card field
Enter a correct card number in the field.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.