What should I do if my account is restricted because I didn't provide the requested FATCA information?
Even if your account is restricted you'll be able to log in and access the FATCA information. From your account you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have:
- Provided all requested information,
- Reviewed the certification webpage
- Provided your electronic signature or written signature
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What happens if I don't provide the FATCA information PayPal requests?If you are a new account holder, you will be required to complete the certification requested by PayPal to comply with FATCA within 90 days of opening your account. If you don't complete it within 90 days, you will no longer be able to send money from or Why is the access to my account restricted?Restricting the access to a PayPal account is a temporary measure to protect your account. To see why you don't have full access to your account, go to your Resolution Center. We usually ask you to provide additional information. Once you have completed all the steps, we will What is the Payouts API and how do I enable it on my account?The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a single API call. You can specify the recipients by using their PayPal email addresses, phone numbers, or encrypted Why did I get the error "Account not found. Unilateral receiver not allowed in chained payment is restricted" when testing the chained payment on my site?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. Issue PayPal presented an "Account not found. Unilateral receiver not allowed" error message. Cause This usually occurs when the What FATCA documentation does PayPal collect and how do I provide it?The information that must be collected may include, but is not limited to, the account holder’s address and US TIN (if a US person) or other TIN (Tax information number). A business entity can be required to provide: Its country of incorporation, Its business type or classification What information about PayPal Here should I include in my support ticket?When submitting a support ticket concerning PayPal Here, it's important to provide as much detailed information as possible. The more details you provide describing your question or problem, the more quickly we can pinpoint the specifics of your issue and respond. The information in your support ticket should How do I update or provide more information on my incidents?Here's how: Click My Stuff. Log in and open the incident that you want to update. Note: For security reasons, your Technical Support website password is different from the password for your PayPal account. To create a new password, click Forgot your username or password? Click Update Why did I get the error “Account not found. Unilateral receiver not allowed in chained payment is restricted” in the Sandbox environment?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. Issue PayPal returned an "Account not found" error when you tried to implement split payments using PayPal's Adaptive Payments My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a What SSN should I use for a Sandbox test account?You need a Social Security Number (SSN) to create a PayPal Payments Pro account. In the Sandbox, use "111" for the first three digits, followed by the two other number sets (a two-digit number and a four-digit number). You can use any set of numbers for the rest What do I do if I haven't received my item or if it doesn't match its description?If you haven't received your item or if it's different from the listed item, contact your seller directly. Most sellers are able to resolve this situation amicably. Can't find a solution? File a dispute within 180 days of the payment date in your Resolution Center. There are 2 What can I do if I don't have root access and want to use the PayPal PHP SDK on my host?If you want to use the PayPal PHP SDK on your host but don't have root access, you can use one of two alternatives for installing Pear (if your host can't do this for you). See the pear.php.net site for information on installing a local PEAR copy on a What if I forgot my email address? Go to our Login page. Click Having trouble logging in? Click Forgot your email? Follow the instructions. How do I edit the information in my PayPal Payments Standard buttons?How you edit your item information depends on whether your site uses a third-party shopping cart or PayPal payment buttons. Third-party shopping carts If you're using a third-party shopping cart, refer to that cart's documentation. The cart itself will control all buttons, appearance, and so on. Unencrypted buttons How do I remove the limitation on my PayPal account?For security reasons every PayPal account is limited in relation to the amount you can withdraw and send. If you have reached these limits, you should become a verified user in order to withdraw and send an unlimited amount of money. You can become a verified user by How do I remove the restriction from my account?If your account is restricted, it means that you won’t be able to do certain things with your PayPal account, for example, sending or withdrawing money. Usually, we ask you to complete one or more tasks to remove your account restriction. We always list the steps in your Resolution Center. How do I change the name on my PayPal account?Here's how to change the name on your account: Go to your Settings. Click Change next to your name. (Legal or typographical change) Follow the instructions. Important : it is impossible to change the name on a PayPal account to that of another person. Should I report my problem in the eBay or the PayPal Resolution Centre?PayPal and eBay both have arbitration processes in place so you can report and resolve problems with purchases. If you paid for an eBay item with PayPal, you can report your problem to PayPal, or to eBay. If you didn’t pay with PayPal, you should report your problem What should I consider when going from the Sandbox to Live PayPal with hosted buttons?When going from the Sandbox to Live PayPal, you need to create new hosted buttons on the Live PayPal site. This ensures that the hosted_button_id value of the button is correct. In PayPal Payments Standard, you can create and store buttons on the PayPal site. These hosted buttons
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